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Contact Details

The opening hours for the Patient Transport Advice Centre (PTAC) is 8:30am to 6:30pm Monday to Friday. The number you call will depend on the area your GP is located.

Bath & North East Somerset: 01278 727425

Gloucestershire: 01278 726968

Swindon: 01278 727401

Wiltshire: 01278 727410

This is the designated patient line, an additional number is provided for staff.


On the day queries


To check on the whereabouts of your transport on the day of travel, or to amend a booking on the day of travel, call E-zec directly on 0300 777 5577.

If you would like to provide us with feedback on our service or make a complaint, please use the below submission form. You can also contact E-zec directly on 0300 777 5577.

Feedback Form

Thank you for Submitting, your Feedback will be sent to a member of the E-Zec Team and we will aim to reply within three working days.

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E-zec Medical Transport Services Limited is registered in England & Wales under no. 4088225. Registered office Redhill, Surrey RH1 5YP.